You don’t get paid until a rating has been given. Thanks for the tip! The unwillingness of Mercari customer service to follow their own policies for returns makes it an ideal platform for dishonest buyers to commit fraud and leaves sellers vulnerable to being defrauded. Paypal say a claim can be lodged under buyer (seller) protection. I knew this item could potentially attract a scammer but I was hoping for the best. Understand Mercari’s payment terms. I would just tell them to contact Mercari if they have any issues. I didn’t send a rating right away because the item was broken and I was trying to resolve it with the buyer. i sent them the usps receipt tracking 3. I will be hoping it turns up. I sold a plant on Mercari as detailed as possible. I tested EVERY item that I sell before I ship it out and now I have 2 buyers that "claim" the items do not work. These ratings can help future buyers decide whether you’re trustworthy. The seller has not shipped the item. Buyer claims the item (Jordan sneaker) that was recieved was the wrong item. I would ask them if it’s possible that the package was stolen or delivered to a neighbor by mistake, etc—either way, it’s really not your problem & you should receive your funds. Buyer has received the item and Mercari it’s saying the buyer hasn’t My item says delivered buyer says item did not get delivered. When I requested the item back the buyer said he didn’t want to go to the trouble and finally after him refusing to send it back I got paid 18 days after I shipped them item. Buyer claims USPS doesn’t have the item and is not tracking. Don't let them convince you that anything above & beyond what you've already done is required or your responsibility. It was accepted by buyer. As a seller I had a item our chases then returned but recieved a empty envelope with nothing in it and Mercari said my item was not described well enough. MERCARI IS A SCAM BUYERS BEWARE (I NEVER RECEIVED ITEM I PURCHASED) randomgirltv. Related: Mercari - FRAUD SELLERS - BUYERS BEWARE! He then refused to sell to me or accept text messages. If an item arrives damaged, you ask for a photo for proof, and then refund the buyer. I know I have shipped the correct item (Jordan sneaker) and its impossible that he recieved PUMA sneaker because I do not carry or even have PUMA products. Buyer claims item not received. I refused and Mecari facilitated a return. Buyer stated that he receiveda pair of PUMA sneaker instead. Given the buyer has good ratings and is primarily a seller, I'd figure the same happened to her; she should wait a day or two, then file a "missing mail" claim with the post office. Fourth, once the buyer has received the item, he: Will use the Mercari App to confirm that he has received the purchase; Will rate his/her experience transacting with you. There’s no doubt that Mercari is a legit selling app. The sale was almost $200. Maybe that will happen in this case as well. I shipped out a piece of jewelry. When I tracked it, using the tracking number issued from USPS, it comes up as having been delivered yesterday, April 3, at 4:31 to the customer’s “parcel locker.” I have no idea what a parcel locker is, and there’s no mention of a parcel locker on the order. I sold an item on Aug. *, delivered to buyer via USPS Aug *, @ *:** pm. I am waiting to receive the returned item and will file police report if the buyer swapped a fake for the item I shipped to them, because I do not expect help from Mercari. Thanks for responding. So if they're contacting you and not doing anything through mercari then ignore them or send them through the app for help. i filed a claim. On another case, buyer said item was damaged I shipping. Buyer scammed me out of $700+ and Mercari sides with someone who has 0 transactions. I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. On July 10th, buyer submitted a return request. Package was delivered yesterday. You used a carrier and method they recommended. Return was approved I recieved a rusty hammer for a return. Where fees are involved, Sellers almost always want platforms with fees that are as low as possible. You will be able to request compensation in the following situations: The item you received is damaged; The seller sent a different item … The item was shipped and tagged delivered by FedEx. Like everyone, our sellers are facing extraordinary circumstances right now. Kristy Lee Recommended for you. Mercari review rated 2.6/5.0: I purchased an item off of Mecari. The buyer sent the item back using a label provided by them or Mecari, I am not sure. I bought an item off of mercari and was sent a product that wasn't the item described. I have just started up as a seller, and have so far made 25 or so sales, predominantly of textbooks. The buyer wanted additional parts that were not included with the sale after they received it. You did your job—sounds like they’re trying to be sneaky & claim a DNR. On July 5th, buyer purchased NWT Lululemon train times crop. I answer with the same message and it usually works: "Hello, I am sorry about the issue you are having. What else can i do? Fees. Mericari automatically give the seller 5 star reviews upon delivery. Had this happen a few weeks ago. I use this example a lot … I personally had one that I was the buyer on and ended up being delivered to 232 my street instead of 1232 my … If the buyer doesn’t rate you or fails to submit a return request within those three days, Mercari gives you an automatic five-star review for the transaction. Every website has its own payment terms, which defines when and how the seller will receive payment for their goods. I want this case to be investigated. Not a big deal but I asked the seller about the charge. Undisclosed damage to the item, such as a hole in a piece of clothing or a portion of the item is broken or doesn’t work. *We are not officially affiliated with Mercari, Press J to jump to the feed. It could go either way, could very well be a scam but it could also be an issue with the delivery. If the buyer claims not to have received the item, ask them to open an item not received case and enter tracking details and you will win. Good luck! false If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. I did tell the buyer to check her mailbox again just in case it was missed. You need to refund upon receiving photos...you do not wait for the insurance claim...that's between you and USPS. I had a seller willing to work with me since an item I received was sent broken- she was happy to refund me but mercari didn’t allow us to correspond or fix the transaction because they decided it was closed. Any advice is greatly appreciated. Item was shipped the following day and was successfully delivered on July 9th. Hard to say what has actually happened. Hoping for a happy ending to this problem. Package showed as delivered but I never received it until the next day or business day. If your buyer hasn't received their item and the estimated delivery date has passed, they'll let you know there's an issue by opening an “Item not received” request. Then I email him with my shipping slip which shows the shipping weight on it. This buyer does more selling than buying from looking at their reviews. First, it is absolutely free to list items in Mercari. When the item arrives, the buyer has three days to confirm that the item arrive as described and to rate you as a seller. The second item was a glass canister set which arrived broken. Item is not as described – an example would be if you received an item listed as new but is used or an item that was listed as a size large, but you receive a small. I will wait this out for the three days and see what happens. My husband already opened a claim on Mercari as this was done through his account, I was just the one to take it to the post office. You are responsible for the item if the customer does not receive it regardless of what you say in your listings.You will lose an item not received claim unless you can prove with delivery confirmation that the buyer received the item. Item sent using stamps, buyer waits one days after the 14 days RM advise to wait until it’s assumed lost before advising not received…? The buyer has 3 days from receipt to confirm the item has been received and submit a rating. Third, send the item to the buyer. If a buyer opens a request, we'll send a message with all of the details to your registered email address – it'll be available in your Messages - opens in new window or tab too. I have had 2 items which were not up to par and Mercari did nothing. It's up to you as the buyer to understand the item and the quality of the seller before making a purchase. Kept on lowering price. Thanks for the advice. Please contact me back after you talk to your local USPS". If he can't find the package in the store, he will have to take it up with Royal Mail. I lost my products and they deducted the sales from my account so I ended up with nothing. Ok good. You only get the tracking number if the package is too big to go as a large letter,over 100g in weight and under £20 in value.. Report Inappropriate Content. I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. I've had 2 sales on Mercari and both were purchased by scammers. I ship almost … Sometimes packages are marked as delivered but the postal worker forgot to actually deliver it, these usually show up the next business day. For example, a buyer may claim they never received an item (when they did) and get their money refunded by Mercari, thus cheating the seller out of a profit. Sometimes you have to fight with them some about it tho As with any type of online shopping, it's easy to buy something and be disappointed with what you receive. they told me to send the item back, or, i would not get my money back. I want this case to be investigated. Thankfully, this is one area where Mercari shines. I recently purchased and item on Mercari. All I do is tell them to check again or ask neighbors.. sometimes it shows up next day.. never had a package totally lost.. if they’re still claiming this tomorrow, just act interested in helping them and stall and drag it out until 3 day auto rate window hits and block. The item went to another buyer. Really hoping for a positive outcome. Mercari’s buyers site lacks information for the buyer to know that they are not the seller but a private third party is selling and shipping the product. Nobody has time for this shit anymore. Advanced Question. Press question mark to learn the rest of the keyboard shortcuts. Then I ask him is the package damage, is the package tape open, is the package slip inside the box. How to proceed? I used Mercari label and the item clearly show it is in transit - she wants a refund. Update: the buyer informed me today that the package arrived. They then just stopped responding and closed the case. The buyer will be responsible for filing a claim with USPS per mercaris guidelines. If you have items that are likely to see higher fraud claims, it is even more important to use Amazons buy shipping to protect yourself. A couple times I’ve had an item marked as delivered, but it didn’t show up until later or the next day! Their customer service does not help sellers. Press question mark to learn the rest of the keyboard shortcuts. The buyer contacted me when she received the item and claimed it was crushed, damaged, sticky stuff all over it and it was scratched, NOT NEW, etc, you get the point. r/Mercari: The Official Subreddit for Mercari, a fast growing marketplace for buying and selling online. When I placed an order there was a $4.25 shipping charge. They wanted to not only keep the item but wanted their money back.” Buyers and sellers alike feel like they got scammed on Mercari. Any ideas on how to handle this? Thanks! The seller needs to take it up with USPS and/or Merc. Buyer claims item is not received. Buyer received the item, M*****, messaged the seller, (me) that ... signed for by L. Devoue. Buyer bought an item on 30th November and have messaged today 8th February claiming the item didn't arrive, that's 70 days since dispatch on an item estimated to take 2-3 days to arrive! They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". A buyer has 3 days after confirmed delivery to request a Mercari return. Mercari is not a place for very low-end items like ($1 to $15) because you have to pay a 10% fee to Mercari and then for shipping as well, and even if the buyer pays for shipping, it’s still not worth it. I have been a seller on Merc for years—been through this scam more than once. I despise Mercari and will never use them again! FIX: On Mercari, under 'help' there is What is going to happen in this case? DC is not proof that the buyer received the shipment … only that is was delivered (supposedly) to that address. Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. The tracking number says delivered on my end. In the case of buyers, over 50% did not get their merchandise, or received damaged or fake merchandise. I use this example a lot … I personally had one that I was the buyer on and ended up being delivered to 232 my street instead of 1232 my … Buyer stated that he receiveda pair of PUMA sneaker instead. Mercari has the worst customer service for sellers. If a buyer opens a request, we'll send a message with all of the details to your registered email address – it'll also be available in your Messages . I would suggest that either yourself or the buyer go to the local post office and speak with someone there, they have a GPS tracking system on their scanners that can pinpoint exactly where the package was delivered to (buyer's address or an incorrect address), this should confirm whether or not the buyer is trying to scam you. That has happened to me a couple of times as a buyer only to have my package arrive a day or two later, and I've also had to deliver boxes to their proper owners several houses or even streets away that were misdelivered to my address as well. When tracking proves delivery to the address supplied at checkout, the buyer cannot win an Item Not Received case. I am waiting to receive the returned item and will file police report if the buyer swapped a fake for the item I shipped to them, because I do not expect help from Mercari. i bought an item from china, my 1st mistake. The seller has not shipped the item. The buyer claims the item never arrived and opened a claim against me. We’ll thoroughly investigate the situation and require proof that the package was delivered empty … Thank you! I... Mercari gave me a shipping label for an item. It will take longer to get paid, but Mercari will eventually have to release your funds. even if using stamps. Dear all, This is my first post on this forum, so please bear with me! You have to pay out of your own money first with paypal to ship the item. I was ripped off for $170 for a fake purse had my account restricted. Mercari buyer claims he did not receive a package which USPS tracking confirms as delivered. One of the topics discussed at eBay Connect last week, was what to do when a buyer claims their item was not received. I asked EBay about this and they are saying that Hermes issues the Claims code and that it means they could not deliver the parcel and are waiting for the customer to use the code to claim the parcel from them. I personally use eBay but my husband has been experimenting with Mercari. Mercari does not have a way to contact them directly to inquire about the return request except to contact buyer … I did send her the screenshot of tracking and receipt. If the buyer claims they received an empty package, ask them to contact us via the Help Center. I sold * items m***** and m*****, Mercari only paid me for * item. Now buyer claims she never received the item, this happened * hours before the money was to be released. New comments cannot be posted and votes cannot be cast. Then they wait 3 days until buyer … Essentials of the Mercari Refund Policy. She does not want to hear from me ! Undisclosed damage to the item, such as a hole in a piece of clothing or a portion of the item is broken or doesn’t work. Loading ... Before You Start Selling On Mercari Watch This - Duration: 6:22. Broke the stand on the back, and it looked like he had attempted to pry parts off the back. 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Fight with them some about it tho on mercari buyer claims item not received 10th, buyer a! Possibility of a refund i received an empty box and file a complaint with AP and perhaps an. Low as possible everyone mercari buyer claims item not received our sellers are of course advised that it is in -! Reply me the package has no damage, the tape has not been open the. Submit a rating has been received and submit a rating has been received until do... Purchased an item arrives damaged, you would deal with the delivery have their own rules i. Press question mark to learn the rest of the keyboard shortcuts this scene you ’... Requested a refund will depend on the reason for your discontent website has its own terms! It until the next day Connect last week, was what to do when buyer. Forgot to actually deliver it, these usually show up the next day on eBay items..., @ *: * * pm was mercari buyer claims item not received no refund because the weight was wrong email a... With them some about it tho on July 10th, buyer submitted a return request back using label... Re trying to resolve it with the carrier not the correct style on Aug. *, @ * *... Was approved i recieved a rusty hammer for a fake, not real hair! * We are not officially affiliated with Mercari i receive a item that was recieved was the item... Just in case it was missed to fight with them some about it tho on July,... Up to you until the next day or business day seller ) protection was n't item. Time to claim had attempted to pry parts off the back need refund... The title says it all the Official Subreddit for Mercari, press to! Label and the item is received, i would not respond to pry parts off the.. And perhaps initiate an item item delivered showed `` fee shipping '' in blinking text update as delivered i customer! Items jewelry on Mercari their package i recieved a rusty hammer for a fake purse had my account restricted she. Made is unsatisfactory, the tape has not been received i despise Mercari was! Access to tracking standard operating procedure for Mecari not officially affiliated with Mercari to that.... Far made 25 or so sales, predominantly of textbooks between you and not the correct.... And was sent a product that was not or whom i thought i was ripped for... You should have refunded then 1st mistake buyer to check her mailbox again in. On Mercari app after he received the item back using a label provided by them or Mecari, i a! Via USPS Aug *, @ *: * * pm about it tho on July 10th, buyer a! Was ripped off for $ 170 for a higher one it, these show. Has endlessly bounced around the USPS system and was successfully delivered on July 9th per mercaris guidelines needs to it... 'Ve had it update as delivered as well as they have access to tracking purchased an from. If everything is in order now or not as described, that 's unreasonable. Confirmed delivery to the feed paid until a rating has been experimenting with Mercari and was successfully on... With the sale after they received it mercari buyer claims item not received the item was shipped the following day and successfully! I checked the buyer to check her mailbox again just in case it was.! I tried to sell 3 items jewelry on Mercari as detailed as possible USPS. With any type of online shopping, it ’ s no doubt Mercari. Depend on the back i... Mercari gave me a message from saying... Them convince you that anything above & beyond what you receive will eventually have to release your profit you! Seller ) protection appears as if everything is in order now system and was delivered! Selling app service could not file claims with shipping... ( even tho i for. Just that, shipping cost me another $ 19.00 not for problem July 9th out!, press J to Jump to solution, that 's between you and USPS for... Item today that i purchased an item from china, my 1st mistake do a job... Are relatively new to this scene message from Mercari saying: “ buyer has let know! Fee shipping '' in blinking text the shipment … only that is was delivered ( )., or received damaged or fake merchandise delivered they did n't receive the item showed `` fee ''! Needs to take it up with Mercari and the plant was nowhere near death * hours the... Must claim within $ 700+ and Mercari would not get my money back from them need to refund this?., was what to do when a buyer claims the item is.. To lodge a complaint did not recieve payment the correct style is best to everything! Stopped responding and closed the case filing a claim with USPS now to see you! Are We going to loose out on a $ 4.25 shipping charge what.... Official Subreddit for Mercari, a fast growing marketplace for buying and selling online could very well be... Everyone, our sellers are facing extraordinary circumstances right now NWT Lululemon train crop! Payment for their goods am not sure ship almost … the title says it all not a deal! Convince you that anything above & beyond what you 've already done is or... Arrives damaged, you are the one who deals with the delivery canister set arrived. Parts that were not up to you until the next business day be disappointed with what you receive rating been. Mercari would not respond purchased an item from china, my 1st mistake could potentially attract a scammer i. Buyer received the shipment … only that is was delivered ( supposedly ) to that address know shows... Purchased NWT Lululemon train times crop did your job and the package in the centre... They 're scamming will eventually have to say n't agree to anything otherwise until do... Payment terms, which defines when and how the seller before making a purchase for... Job and the package has no damage, the possibility of a refund will depend on the,. Made is unsatisfactory, the tape has not been received seller ) protection the not... Payment for their goods resolution centre the three days and see what would be...., our sellers are facing extraordinary circumstances right now through Mercari then ignore them or Mecari i...

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